You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
Returned items must be in their original packaging and resalable condition. Special Order items cannot be returned. Opened or unsealed digital content and cartography can only be returned if they are defective.
If you need to return a product for any reason, please contact us with your order number and details about the item you wish to return. We will provide you with instructions on how to proceed.
If the return is a result of our error, such as receiving an incorrect or defective item, we will cover the cost of return shipping. However, if the return is due to a change of mind or other reasons, the customer is responsible for the return shipping costs.
Products requiring service, whether under warranty or not, should be returned directly to the manufacturer.
Refunds will be issued within four weeks of receiving the returned item. This includes the time it takes for the item to be shipped back to us (5 to 10 business days), the time it takes for us to process the return (3 to 5 business days), and the time it takes for the bank to process the refund (5 to 10 business days).
Please note that returned merchandise may be subject to a restocking fee of up to 15%. To avoid this fee, please ensure that the returned item is in its original packaging and in resalable condition.
If you need to return an item, please Contact Us, with your order number and details about the product you would like to return in the description. We will respond quickly with instructions for how to return items from your order.
Be sure to provide the original invoice number, product being returned, and the reason for return.